Check the refund policy against your usage records. Submit requests through a support ticket in the user panel.
Confirm the order before applying
To request a refund, sign in to the account used for the order, find the relevant payment record, then open a support ticket with your request. Providing the correct order helps with verification. If you have multiple orders, identify each one; don't send only a screenshot that doesn't show which account or order it belongs to.
Explain what you need in your ticket
Include the plan you chose and the order you need help with. If you're also experiencing connection issues, share your platform, client and the circumstances in which the issue occurs. Refund requests and troubleshooting are separate matters, so make clear whether you want a refund or help investigating the issue.
Follow up in line with the policy
Read the refund policy for full eligibility details, and follow your request and its progress in the support ticket. This page makes no promises about payment arrival times or processing periods beyond the stated facts. Keep your order and transaction records safe, and don't disclose your password or subscription details.