Privacy Policy

Last updated: October 2026

This policy explains how Z7VPN handles data when providing cross-border network acceleration subscriptions. It applies to the marketing site and user panel. Account management, billing, and site analytics are handled separately from browsing activity transmitted over international routes, as described below.

Account and Order Data

No email address is required to create an account; a username and password are sufficient. Account details are used for authentication, subscription management, and service requests. Email is optional during account creation. If a user chooses to provide an email address or other contact details in a support ticket, they are used only to respond and address the related matter.

Order records include the selected plan, payment amount, order status, and necessary transaction identifiers. They are used to verify payments, activate entitlements, calculate data usage, and process refunds. Cumulative data usage is billing information and does not include a list of websites visited. Support ticket content is used to investigate reported issues. Do not submit passwords, complete subscription links, or personal details unrelated to the issue.

Anonymous No-Logs Policy

Z7VPN follows an anonymous no-logs policy. It does not record which websites users visit, store browsing history, visited content, or DNS query history, or create connection log archives that could be used to reconstruct browsing activity. Connection logs for routes are not retained persistently.

Temporary session state needed to maintain an active connection is used only while the service is running and is not saved as connection history after the session ends. Account entitlements, cumulative data usage, and order status are managed separately. These records support service delivery and billing; they are not used to build browsing profiles. An anonymous no-logs policy does not mean account and transaction records are deleted, nor does it prevent third-party websites from collecting data independently.

Site Analytics and Local Storage

Marketing site analytics help us understand page visits, referral sources, and how visitors use entry points, so that content and navigation can be improved. Analytics are limited to activity and interactions on the site; they do not include users’ activity on other websites accessed through international routes. This data is not used to reconstruct browsing records from the subscription service.

Cookies and local storage support essential page state, login sessions, and language preferences. The user panel may store authentication state locally to avoid repeated logins when navigating between pages. Browser settings can clear this storage; doing so may require logging in again or resetting preferences. Clearing local storage does not automatically delete account and order data held on the server.

Third-Party Payments and Data Sharing

Payment methods include Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party provider or payment network. Z7VPN receives the payment result and transaction identifier needed to verify an order; users are not required to submit payment account passwords to the service. Third-party handling of transaction data is governed by each provider’s own privacy rules.

Third-party payment records and transaction information on public payment networks are not controlled by local account deletion. Relevant data is shared only as necessary to deliver the service, verify transactions, resolve disputes, or meet applicable legal obligations. User data is not sold or rented.

Data Retention and Deletion Requests

Account details are retained for as long as needed to manage accounts and subscriptions. Order and refund records are kept as required for accounting, dispute resolution, and applicable laws. Support tickets and site analytics are retained only for as long as their respective purposes require, then deleted or de-identified. This policy does not set a single retention period unrelated to the purpose of the data.

To access, correct, or delete account details, log in to the panel and submit a request through the support ticket portal. Account ownership must be verified before processing. Deletion may affect login access and subscription delivery; specify the data you want deleted when submitting a request. Records that must be retained by law or are involved in an unresolved transaction dispute will be kept with an explanation. Relevant backup data is cleared through backup rotation and is not used for routine operations.

Policy Updates and Scope

This page will be updated, including the date at the top, when service features or data handling practices change. Significant changes affecting data use or user rights will be announced on the website or in the user panel. Where required by law, consent will be obtained separately.

This policy does not replace the privacy rules of third-party websites, client distribution platforms, or payment providers. For information about service use and refunds, also read the Terms of Service and Refund Policy. Questions about this policy can be submitted through a support ticket in the user panel.